Where do orders ship from?
All our record orders ship from our distributor Word And Sound in Hamburg in Germany.
Our posters ship separately, from here in Manchester in the UK.
Please note we cannot currently ship posters to any EU countries at the moment. This is for boring technical reasons that mean customers would get charged 2 lots of import VAT and we don’t want that. Hopefully we will have a solution soon.
What about import VAT, duty and other customs fees?
For customers in the UK and the EU we include all taxes in the price you pay at the checkout so you will not be charged any VAT, duty, or any other customs fees.
For customers outside the UK and the EU, you might be charged import taxes, duties and other fees when your order arrives in your country. These charges depend on the customs rules in your country and we have no control over them. Please take this into consideration when you order.
How much does shipping cost?
We charge a flat shipping price for record orders, which means you pay the same for shipping no matter how many records you order or how much they weigh. The actual cost depends on where in the world you are. See the list of destinations below.
We have to ship posters separately from records when they are ordered together. We therefore charge extra shipping for these mixed orders.
Our shipping prices are :
UK (including the Isle of Man, Guernsey and Jersey)
Tracked shipping : £6
Poster shipping for 1 or 2 posters : £7.80
Poster shipping for 3 or 4 posters : £15.60
Germany
Tracked shipping : £6
Please note we cannot currently ship posters to any EU countries at the moment. This is for boring technical reasons that mean customers would get charged 2 lots of import VAT and we don’t want that. Hopefully we will have a solution soon.
The European Union and Iceland, Liechtenstein, Norway and Switzerland
Tracked shipping : £10
Poster shipping for 1 or 2 posters : £15.00
Poster shipping for 3 or 4 posters : £30.00
Please note we cannot currently ship posters to any EU countries at the moment. This is for boring technical reasons that mean customers would get charged 2 lots of import VAT and we don’t want that. Hopefully we will have a solution soon.
USA
Tracked shipping : £14
Poster shipping for 1 or 2 posters : £14.00
Poster shipping for 3 or 4 posters : £28.00
The Rest of the World
Tracked shipping : £16
Poster shipping for 1 or 2 posters : £20.00
Poster shipping for 3 or 4 posters : £40.00
How long will it take for an order to be delivered?
Delivery times will vary depending on where in the world you are. Orders are usually posted out within 3 working days of us receiving them. Please allow extra time around Christmas and UK and EU public holidays. We will post a notice on the website if there is anything happening that will cause any major delays.
All customers will get a shipping confirmation email as soon as we have shipped your order.
If you regularly buy records online from UK and EU shops then you will probably have a better idea than us about how long it usually takes records to reach you. As a rough guide though, once we’ve shipped an order, we expect it to take :
UK (including the Isle of Man, Guernsey and Jersey)
5 to 10 working days
The European Union and Iceland, Liechtenstein, Norway and Switzerland
5 to 10 working days
USA
10 to 30 working days
The Rest of the World
10 to 30 working days
Do orders get a tracking number?
We ship all our orders using tracked services so you will get a tracking code when we ship your order.
Do pre-orders ship separately from anything else in the order?
We ship everything in your order together in one parcel as soon as everything is available. This means that if your order includes a mixture of pre-orders and current releases we will wait until the pre-orders are ready before we ship your whole order.
If you don’t want to wait you’ll need to order your pre-orders separately.
“Where are my records?”
Should your order have arrived by now? We have a whole page dedicated to working out what might have happened.
As always, if you have any other inquiries regarding the status of your order, email us :